Frequently asked questions

Visas, housing, property, transport, moving here, business questions, where to eat, who to call for random stuff. If it's a real Phuket problem, write to us — even if you're not sure what category it is.

No — most people don't. Describe what's going on and we'll work out what kind of help fits.

We can explain options, paperwork and what to expect. We connect you with specialists when needed. We're not immigration officers and we're not lawyers.

Yes — a few nights, a month, longer. Tell us dates, budget and area preferences and we'll point you somewhere sensible.

We help with areas, viewings and finding agents. We're not a licensed broker ourselves.

Airport pickup, drivers, car or bike rental — tell us where and when.

That's a big chunk of what we do — place to stay, visa basics, SIM, internet, banking, the everyday setup stuff.

Yes — Bulgarian, English and Russian all work fine.

Yes — write or talk to us in Russian if that's easier.

No walk-in office. We're online — WhatsApp, email, phone — with people on the ground here when something needs coordinating.

No. Not a law firm, not immigration authorities, not a government agency. We share info and connect you with licensed people when that's what's needed.

No — that's for licensed lawyers. We can give general info and help you find someone qualified.

Usually within a business day. Say if it's urgent and we'll try to prioritise.

Simple questions are often free. If it involves paid third-party work, we'll say so before anything moves forward.